Features
Access Control
Maintain control across organizations and roles
- Role-based access control with granular permissions
- Secure separation of customers, partners, and internal teams through multi-tenancy
- Clear ownership and responsibility across organizational structures
Collaborative Support
Resolve issues faster with shared operational context
- Centralized ticket handling integrated with operational events
- Context-rich cases linking network, service, and terminal information
- Clear escalation paths and responsibility assignment
- Reduced handovers through consistent support workflows
Revenue Transparency
Automate billing and keep revenue transparent
- Targeted notifications for users, teams, or customers
- Central communication channel for operational updates and service information
- Controlled distribution of information based on roles and relevance
Operational Continuity
Close the operational loop
- Alarms, tickets, actions, and communication connected in one platform
- Consistent workflows from detection to resolution and notification
- Full transparency across operational and organizational boundaries
Imagine your customers being able to provision their own terminals, choosing from a range of pre-defined products that you made available to them and then monitoring their terminals independently. It’s a new freedom to focus on your core business rather than being interrupted through frequent support requests
- G&S SatCom
Integrated Blog capabilities
- Easily create news within the portal and keep everyone in the loop
- Determine which of your customers can see this news and how much attention it should receive
- Post product announcements or promote specific features that you can sell directly through the G&S SatConnect® Marketplace
- Alert your customers about e.g. planned maintenance work in your network
Architecture insights
From the start, the basis of all of your software - G&S SatConnect® - was designed to be a highly flexible platform that allows easy, custom implementations tailored to each individual client. High-availability cluster options, reliable historical data storage, and multilingual support are part of our comprehensive approach to offer the best-in-class experience for your business. Learn more about the tech specs of G&S SatConnect®.