Control and share the portal's features with your customers
- Grant your customers access to your portal or certain features (such as monitoring, billing, etc.)
- Easily manage your customers thanks to multi-tenancy
- Isolate various customers logically from one another without them ever learning about each other
- Define permissions with role-based-access-control (e.g., allow just a read-access for basic customers or full terminal lifecycle management for the more involved customers)
Create a unique customer experience
- Assign specific products or features to each customer individually and decide which data your customers may see (e.g. in the monitoring section)
- Benefit from a custom theme and landing page ability
- Use the multilingual capability. It is the final touch that gives an exceptional feeling for customers anywhere around the world.
Imagine your customers being able to provision their own terminals, choosing from a range of pre-defined products that you made available to them and then monitoring their terminals independently. It’s a new freedom to focus on your core business rather than being interrupted through frequent support requests
- G&S SatCom
Experience effortless support with our ticket system
Unlock a seamless support experience with our Ticket System. Easily create and manage support inquiries from the Self Service Portal. In Addition, integrate with existing ticket systems such as ServiceNow® for enhanced support capabilities. Discover:
- Instant ticket creation: Submit issues or feedback directly from the portal
- Ticket overview: Stay in control with a clear view of tickets, including IDs, status, and priorities
- Ticket processing: Seamlessly manage tickets with status transitions and comments
- Ticket types: Choose from various ticket types, each with its own workflow and customization options
Integrated Blog capabilities
- Easily create news within the portal and keep everyone in the loop
- Determine which of your customers can see this news and how much attention it should receive
- Post product announcements or promote specific features that you can sell directly through the G&S SatConnect® Marketplace
- Alert your customers about e.g. planned maintenance work in your network
Architecture insights
From the start, the basis of all of your software - G&S SatConnect® - was designed to be a highly flexible platform that allows easy, custom implementations tailored to each individual client. High-availability cluster options, reliable historical data storage, and multilingual support are part of our comprehensive approach to offer the best-in-class experience for your business. Learn more about the tech specs of G&S SatConnect®.