Your branded Customer Portal

Every solution built on the G&S SatConnect® architecture features a comprehensive customer portal right off the shelf including custom branding and multilingual support. Simplify your operations while giving your customers full transparency.

Products with a Portal Learn more

G&S SatConnect® Custom Branding: Every solution built on the G&S SatConnect® architecture, features a comprehensive customer portal right off the shelf including custom branding and multilingual support.
G&S SatConnect® Self Service Portal with Permission Management: Grant your customers access to your portal or certain features (such as monitoring, billing, etc.)

Control and share the portal's features with your customers

  • Grant your customers access to your portal or certain features (such as monitoring, billing, etc.)
  • Easily manage your customers thanks to multi-tenancy
  • Isolate various customers logically from one another without them ever learning about each other
  • Define permissions with role-based-access-control (e.g., allow just a read-access for basic customers or full terminal lifecycle management for the more involved customers)

Create a unique customer experience

  • Assign specific products or features to each customer individually and decide which data your customers may see (e.g. in the monitoring section)
  • Benefit from a custom theme and landing page ability
  • Use the multilingual capability. It is the final touch that gives an exceptional feeling for customers anywhere around the world.
G&S SatConnect® Self Service Portal with Custom Branding: Create a unique customer experience. Benefit from a custom theme and landing page ability

Imagine your customers being able to provision their own terminals, choosing from a range of pre-defined products that you made available to them and then monitoring their terminals independently. It’s a new freedom to focus on your core business rather than being interrupted through frequent support requests

- G&S SatCom
Ticket System with Service Now Integration

Experience effortless support with our ticket system

Unlock a seamless support experience with our Ticket System. Easily create and manage support inquiries from the Self Service Portal. In Addition, integrate with existing ticket systems such as ServiceNow® for enhanced support capabilities. Discover:

  • Instant ticket creation: Submit issues or feedback directly from the portal
  • Ticket overview: Stay in control with a clear view of tickets, including IDs, status, and priorities
  • Ticket processing: Seamlessly manage tickets with status transitions and comments
  • Ticket types: Choose from various ticket types, each with its own workflow and customization options
G&S SatConnect® Self Service Portal with Blog functionality: Easily create news within the portal and keep everyone in the loop

Integrated Blog capabilities

  • Easily create news within the portal and keep everyone in the loop
  • Determine which of your customers can see this news and how much attention it should receive
  • Post product announcements or promote specific features that you can sell directly through the G&S SatConnect® Marketplace
  • Alert your customers about e.g. planned maintenance work in your network
G&S SatConnect®'s modular architecture allows quick implementation of feature requests and new ideas, making you the innovation leader in a highly competitive environment and giving you an edge over the market

Architecture insights

From the start, the basis of all of your software - G&S SatConnect® - was designed to be a highly flexible platform that allows easy, custom implementations tailored to each individual client. High-availability cluster options, reliable historical data storage, and multilingual support are part of our comprehensive approach to offer the best-in-class experience for your business. Learn more about the tech specs of G&S SatConnect®.

More about our software architecture

Discover our powerful solutions with a customer portal

G&S SatConnect® Logo: Network Orchestration made easy

The innovative, award-winning multi-network orchestration software

G&S SatConnect® is an all-in-one solution for service providers and network operators of the satellite industry to manage and monitor their networks. Master your business challenges whether they are about monitoring, orchestration, service delivery or data management.

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G&S SatConnect® Sense Logo: The powerful monitoring and reporting suite

Our powerful monitoring and reporting suite

Sense is one of many specialized solutions from the G&S SatConnect® context. Developed primarily for service providers in the satellite industry, it is an excellent solution to take the monitoring of their existing networks to the next level.

Discover Sense